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Doctoral thesis · PPGA Mackenzie · 2026

Why Generation Z stays in a job, or leaves

Young people born between 1997 and 2010 bring eight symbols of dignity to work, such as respect, security and recognition. The thesis listened to 121 of them and shows that staying or leaving depends less on how many symbols the company delivers and more on whether it gets right what is central to each person. Explained in 12 screens.

Author: Vanessa Custódio Zorzetti Pollon Advisor: Prof. Dr. Maria Luisa Mendes Teixeira Programme: Graduate Program in Business Administration (PPGA) · Mackenzie Presbyterian University
What the person values (the tallest is central) What the company delivers Misaligned
Closest UN Sustainable Development Goals
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02 The problem

Every young person who leaves costs the company dearly

Generation Z changes jobs often, so-called job hopping. Replacing an employee usually costs 50% to 60% of their annual salary, and can reach 200% in roles that require specific skills, according to a study cited in the thesis. That is before counting the knowledge that walks out the door. Choose a monthly salary:

14%of formal employment contracts in Brazil already belong to Generation Z (RAIS 2023, the government's annual labour registry)
58%of the world's workforce will be from this generation by 2030, according to the World Economic Forum
What replacing this person would cost

Percentages from Molahosseini and colleagues (2020), cited in the introduction to the fifth article. Annual salary = 12 monthly salaries, without the Brazilian 13th salary or payroll charges: a simple calculation of ours, only to give the order of magnitude. Amounts in Brazilian reais (R$).

03 The central concept

Dignity is also built in everyday work

There are different ways of thinking about dignity. The thesis starts from social dignity, proposed by researcher Nora Jacobson: it is built, strengthened or violated in encounters between people. Compare the three views:

Views of dignity from the introduction and the third article. The heights are our illustration, not measurements. The quotes in the encounters come from people interviewed for the thesis.

04 Articles 1, 2 and 3 · reviews and model

The literature already said what retains people, but not why

The thesis has five articles. The first two combed the scientific databases: one for what keeps Generation Z in a job, the other for how what we consume says who we are. The third joins the two ends in a model. Choose one:

05 Articles 4 and 5 · how the research listened

The research listened to 121 young workers

Between October 2025 and March 2026, the author interviewed 26 young people from Generation Z in formal employment: some had stayed more than a year at a company, others had left before that. She then held three discussion circles with 95 more. The categories came from what people said, with no ready-made list (Kathy Charmaz's constructivist Grounded Theory). Tap a group:

554 minof interviews on Zoom, which became 343 transcribed pages
~10interviews until the categories stopped changing; then the author sought more young people hired as contractors (PJ)
quotesliteral excerpts, such as in the office you feel policed
24categories, such as "flexibility of place and routine"
8symbols of dignity, such as "autonomy and freedom"
1core idea: building dignity through the alignment of symbols

In-person circles of about 40 minutes: 42 and 36 Business Administration students at a private university and 17 high school leavers at a community institution. Interviewees identified only by code (E01 to E26). Research approved by Mackenzie's Research Ethics Committee.

06 Article 4 · what young people value

Young people arrive at work with eight symbols of dignity

A symbol, here, is whatever tells a person they have worth: a properly registered contract, an idea that is heard, a team that welcomes you. The height of each block is the number of interviewees (out of 26) who spoke about that symbol. Tap a block:

Where these symbols are learned

07 Article 4 · the other side

Companies also communicate through symbols, for better and for worse

From the accounts, the author mapped what companies offered. Some of it promotes dignity, such as a career plan or support during bereavement. Some of it violates it, such as paying someone as a contractor while demanding what is asked of an employee. Each cube is a category; tap a column:

Axes and categories from Figures 6 and 7 of the fourth article. The text mentions "eight axes" and "three categories" of inconsistency, but the figure and the list itself show five axes and two categories; we follow the figure.

08 Article 5 · valued × offered

What a person values is not always what they get

For each interviewee, the author set the symbol the person values next to what the company offers. Three fits emerged: aligned, mixed (partial delivery, or delivery at a cost) and misaligned. Classify these real cases:

Where the 21 misaligned records were

8 of the 21 are the same clash: the person values respected labour rights and the company offers exploitation or disregard for rights (striped).

Cases from Charts 2, 7, 12 and 13 of the fifth article. Our count of the rows in Chart 13 (misaligned symbols), by the axis given in the table.

09 Article 5 · 26 interviewees

Many stay even with things out of place

The author reanalysed the interviews for reasons to stay and to leave, and then compared them with the fits. Some stay with everything aligned, some stay with a mixed fit but already have one foot out the door, and some have left. Filter or tap a person:

Stayed, aligned (12) Stayed, mixed (7) Left (4) In both charts (3)

Charts 14, 15 and 16 of the fifth article, summarized. Our count: E15, E16 and E25 appear both among those who stayed (Chart 15) and among those who left (Chart 16), with the same reasons; the thesis does not explain why. We show it as it is.

10 The central finding

What matters is not how many symbols match, but whether the central one does

A misalignment in a symbol that is central to the person can be enough to make them leave, even with everything else aligned. Several problems in peripheral symbols, by contrast, are tolerated as long as the central one is preserved. Build a person: mark with ★ what is central to them and say what the company delivers.

Our illustrative simulation, using the rule of the thesis's final model (Figure 8): a misaligned central symbol leads to leaving (or the intention to leave); central symbols preserved with problems around them lead to conditional staying; everything aligned leads to genuine staying. In real life, what is central varies from person to person and over time.

11 The unexpected · discussion circles

For many young people, a formal job became a stage and contracting a gamble

In Brazil, a formal job under the labour code (CLT) comes with paid holidays, sick leave and severance. "Pejotização" means hiring people as contractors (PJ, a legal entity) instead. It came up so often in the interviews that the author took it to the discussion circles. Young people know the risks, but many still want to be PJ. Where do you think the idea that "CLT is for people who settle" comes from?

CLTPJ

I think you start with CLT, gain experience, security... then I think about PJ

CLT (formal job)

  • CLT has that thing of security, stability
  • You earn little... like minimum wage, it's very low
  • CLT is good at the start... as the beginning of a career

PJ (contractor)

  • PJ is being your own boss... you have more freedom
  • There's potential to earn more money as PJ
  • But there's no security, you can lose clients from one moment to the next
  • There are no paid holidays, no leave, if you get sick you get nothing

Quotes from the discussion circles (section 5.4.5 of the fifth article). For the author, when a contractor arrangement meets all the requirements of employment, it is labour fraud that violates the worker's dignity.

12 So what?

Changing jobs can also be a search for dignity

For the author, job hopping is neither disloyalty nor immaturity: people leave when the symbols the company delivers no longer match what they consider necessary to feel dignified. Dignity, the thesis says, is negotiated every day in the gap between what is promised and what is delivered.

Words and practice that match

  • Audit not only the employer brand, but what is delivered day to day.
  • There is no point promising autonomy when hiring and then managing by micromanagement.

Careers as portfolios

  • Learning paths, rotation between areas and projects with a clear beginning, middle and end.
  • Make room for employees' passions, causes and side projects.

Contractor hiring

  • Present formal employment (CLT) as a set of rights and protections, not as red tape.
  • Even in a legitimate contractor arrangement, provide by other means the conditions missing without those guarantees.

What this research does not say

  • How many people think this way. It is qualitative research: it shows patterns of meaning, without prevalence or cause-and-effect relationships. · according to the author
  • What it would be like elsewhere. Only in Brazil, with young urban people in the formal market, with an emphasis on those with a university degree and previous work experience. · according to the author
  • Whether it holds for other generations or over time. The symbols were captured at a single moment; what is central may change. · according to the author
  • What is central to whom, measured. The fits and reasons were classified by the researcher from what people said; the thesis did not ask people to rank the symbols. · our observation

Credits

How to cite
POLLON, Vanessa Custódio Zorzetti. O papel do alinhamento dos símbolos de dignidade social na permanência da geração Z no emprego [The role of the alignment of social dignity symbols in Generation Z's job retention]. Doctoral thesis (Business Administration) · Mackenzie Presbyterian University, São Paulo, 2026. Advisor: Prof. Dr. Maria Luisa Mendes Teixeira.

Doctorate with a full tuition waiver from the Mackenzie Presbyterian Institute. According to the author, ChatGPT, Claude and Elicit supported proofreading, writing and organizing references. This version simplifies the work for a general audience.